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AVEVA™ Products Feedback Portal

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We created this site to hear your enhancement ideas, suggestions and feedback about AVEVA products and services. All of the feedback you share here is monitored and reviewed by the AVEVA product managers.

To start, select the product of your interest in the left column. Then take a look at the ideas in the list below and VOTE for your favorite ideas submitted by other users. POST your own idea if it hasn’t been suggested yet. Include COMMENTS and share relevant business case details that will help our product team get more information on the suggestion. Please note that your ideas will first be moderated before they are made visible to other users of this portal.

This page is for feedback for specific AVEVA solutions, excluding PI Systems and Data Hub. For links to these other feedback portals, please see the tab RESOURCES below.

Status Future consideration
Products Configuration
Created by Nina NICHOLLS
Created on Jun 11, 2023

Expose timeout setting for P2B integration


[Problem Summary]

Customer uses a stored proc in the P2B SelectCommand property to fetch the PI event frames from PI Server. It is normal for the query to run for 2 minutes or longer sometimes.


When in this situation, Ampla integration reports timeout error in the Integrations Diagnostics page, and the execution fails with the error. "Unexpected exception in archiving data Execution timeout Expired. The timeout period elapsed prior to completion of the operation or the server is not responding."


Since it looks like the timeout settings for P2B are hardcoded as well, similar to the CLR stored procedure query timeout. Naga wants to Expose Select/Update command timeout setting for the P2B. Thanks.


[Reproduced in-house (Sydney GSC)]


[Steps to Reproduce]


[Possible Cause]


[What is the impact to Customer/s]


[Workaround]

N/A


[Checklist]

Project backup

Data Repository

Event logs

Performance logs

Runtime Diagnostic logs

Screen dumps




For more info on the primary case, please visit:


https://gcsservicecloudutils.azurewebsites.net/casedetails?casenumber=960296234

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