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AVEVA™ Products Feedback Portal

Welcome to our new feedback site!


We created this site to hear your enhancement ideas, suggestions and feedback about AVEVA products and services. All of the feedback you share here is monitored and reviewed by the AVEVA product managers.

To start, select the product of your interest in the left column. Then take a look at the ideas in the list below and VOTE for your favorite ideas submitted by other users. POST your own idea if it hasn’t been suggested yet. Include COMMENTS and share relevant business case details that will help our product team get more information on the suggestion. Please note that your ideas will first be moderated before they are made visible to other users of this portal.

This page is for feedback for specific AVEVA solutions, excluding PI Systems and Data Hub. For links to these other feedback portals, please see the tab RESOURCES below.

1 Not supported for the current status
Portfolio area Enterprise SCADA Server
Created by Jake Hawkes
Created on May 3, 2023
Merged idea
This idea has been merged into another idea. To comment or vote on this idea, please visit OASYSHMI-I-1 Alarm Summary display should have a safer mechanism to acknowledge alarms to assure the correct alarm is being acknowledged .

Expand alarm annotation and consider a double-ack Merged

Initial use-case: classifying alarms for future analysis and reporting. e.g. MAOP alarms, false alarms, Safety or DOT related.

Eventual use-case: Machine Learning algos take advantage of human classification

Also consider this as how we would double-ack an alarm.

New Workflow:

  • Alarm comes in and is flashing on the alarm pager

  • Operator clicks the ack button to the immediate left of the alarm

  • A pop-up appears, with

    • the alarm entry reproduced

      • Bonus points for the current alarm story being represented, perhaps as a collection of rows that match the GUID of the alarm being ack'd

      • Extra bonus points for showing any related commands the operator has issued the point in question, or (for maximum bonus points) any point related to the one in question

    • a drop down that presents pre-configured catgorisations

    • a free text field for the user to enter short notes

    • a cancel button, which dismisses the popup without doing anything

    • an ack button, which ack's the alarm, and stores the user's selected catgory and entered text

  • These annotations are stored along with the event

    • no requirements for this to be in the main event table

    • likely need 1-to-many for alarms and annotations

    • will need to be able to send annotations to CONNECT along with the events

  • extensibility points enabling customisations. Including: extra read-only information in the pop-up, perform additional actions when the user ack's the alarm

    • text strings that the customer has previously configured system-wide.

Expectation

Ability for operator to annotate an alarm by the controller for later analysis into root cause, false alarm elimination, LDS improvements (a major source of false alarms)

Idea business value

Classify alarms as they come in

Idea Type Innovation
Idea priority 4 – Important to my company
User Persona Pipeline Operator, Control Room Supervisor
Work in
OASYS-E-244 Alarm API for Annotations
Work status